I notice you didn’t have anything on here about how incoming emails are routed, automatic ticket creation, etc. Seems pretty important for a help desk.
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Subject : email piping
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Posted by admin on October 30th, 2009 at 9:42 am
We’ll be adding a facility soon to receive emails and replies and to turn those into comments and posts.
We haven’t decided as yet wether to build the functionality or use wordpress plugins see below.
http://codex.wordpress.org/Post_to_your_blog_using_email