HelpdeskHQ http://help.webhelpdeskhq.com Support for the HelpdeskHQ application Sun, 22 Nov 2009 18:56:19 +0000 http://wordpress.org/?v=2.8.5 en hourly 1 Notifications & Highrise http://help.webhelpdeskhq.com/?p=9 http://help.webhelpdeskhq.com/?p=9#comments Sun, 22 Nov 2009 18:56:19 +0000 admin http://help.webhelpdeskhq.com/?p=9 First, how is admin notified about new requests? Does your app send an email or is rss feed only option here?

Second, we need to receive email notifications. And they should come from requester\’s email address not from wordpress\’ default email address. We want to forward the request email to our Highrise CRM account and it needs to have correct sender\’s info. Is this something your app can manage?

]]> http://help.webhelpdeskhq.com/?feed=rss2&p=9 1 Internationalisation? http://help.webhelpdeskhq.com/?p=8 http://help.webhelpdeskhq.com/?p=8#comments Sun, 22 Nov 2009 13:21:46 +0000 admin http://help.webhelpdeskhq.com/?p=8 Is it possible to translate your app’s user interface to another language? Do I need a developer license and do I have to translate it through changing the code?

]]> http://help.webhelpdeskhq.com/?feed=rss2&p=8 1 Rebranding http://help.webhelpdeskhq.com/?p=5 http://help.webhelpdeskhq.com/?p=5#comments Fri, 30 Oct 2009 16:57:23 +0000 admin http://help.webhelpdeskhq.com/rebranding/ Hi there,

Can I rebrand the “standard license” version including header title / footer?

J.

]]> http://help.webhelpdeskhq.com/?feed=rss2&p=5 1 email piping http://help.webhelpdeskhq.com/?p=3 http://help.webhelpdeskhq.com/?p=3#comments Thu, 29 Oct 2009 22:16:43 +0000 cmlawson http://help.webhelpdeskhq.com/?p=3 I notice you didn’t have anything on here about how incoming emails are routed, automatic ticket creation, etc. Seems pretty important for a help desk.

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